Your data, your rights. This Privacy Policy explains how UG774 handles personal information collected from players and visitors across the Philippines. By using our platform, you agree to the practices described here. Please read this alongside our Terms & Conditions.

1. Introduction

UG774 ("we," "us," "our") operates the online gaming platform at ug774.org, serving players across the Philippines — from Manila and Quezon City to Cebu, Davao, and beyond. We take data privacy seriously and are committed to handling your personal information responsibly.

This Privacy Policy applies to all users who register, browse, or otherwise interact with UG774, including those who access our platform via mobile devices. It covers the types of data we collect, how we use it, who we may share it with, and the rights you have over your own information.

If you have questions about anything covered here, you're welcome to reach out to our support team before proceeding. Using our platform means you have read and accepted this policy.

2. What We Collect

We collect only the information that's necessary to operate your account, process transactions, and comply with legal requirements. The main categories are:

Data Category Examples
Account Information Full name, date of birth, email address, username, password (encrypted)
Identity Verification (KYC) Government-issued ID, selfie or liveness check, proof of address
Financial Information Bank account details, e-wallet references (GCash, Maya), transaction history in PHP
Device & Technical Data IP address, browser type, operating system, device ID, session data
Usage Data Games played, bets placed, pages visited, time on site, clickstream data
Communications Support chat logs, email correspondence, feedback submitted to us

We do not collect credit card numbers or cryptocurrency wallet addresses for gaming transactions. All financial activity on UG774 runs through PHP-denominated local payment methods.

3. Why We Use Your Data

Every piece of information we hold serves a specific purpose. Here's how we put it to use:

  • Account management: Creating and maintaining your player profile, processing logins, and enabling OTP-based security.
  • Transaction processing: Handling deposits, withdrawals, and keeping accurate records of all financial activity in Philippine Peso.
  • Identity verification: Confirming your age (21+) and identity as part of our KYC process to prevent fraud and underage access.
  • Platform improvement: Analysing usage patterns to fix bugs, improve game performance, and personalise your experience.
  • Responsible gaming: Monitoring play patterns to identify and support users who may be experiencing gaming-related difficulties.
  • Legal compliance: Meeting our obligations under applicable Philippine laws and responding to lawful requests from authorities.
  • Security: Detecting and preventing fraud, account takeovers, money laundering, and other prohibited activities.
  • Customer support: Resolving disputes, answering queries, and maintaining communication records for quality assurance.

We do not use your data for purposes beyond what's listed here without obtaining your consent first.

4. Sharing Your Information

UG774 does not sell your personal data to third parties. We may share your information only in the following limited circumstances:

  • Service providers: Trusted third-party vendors who help us operate the platform — such as identity verification services, payment processors, and customer support tools. These parties are bound by confidentiality obligations and may only use your data for the specific service they provide to us.
  • Legal obligations: When required by law, court order, or a legitimate request from a government or regulatory authority in the Philippines.
  • Fraud prevention: Sharing data with fraud detection networks or financial institutions when there is reasonable suspicion of illegal activity or account abuse.
  • Business transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred to a successor entity, subject to the same privacy protections described here.

We will always take reasonable steps to inform you of any significant change in how your data is shared, where permitted by law.

5. Data Security

Keeping your data safe is something we take seriously at every level of our platform. The measures we have in place include:

  • SSL encryption on all data transmitted between your device and our servers, protecting information like your credentials and transaction details in transit.
  • Encrypted password storage — your password is never stored in plain text. We use industry-standard hashing to protect it.
  • OTP authentication for account access and sensitive actions, adding an extra layer of identity confirmation beyond your password.
  • Access controls limiting which staff can view sensitive user data, based on their role and business need.
  • Regular security reviews to identify and address potential vulnerabilities before they become problems.

While we do everything reasonable to protect your data, no online system can guarantee absolute security. If you ever suspect that your UG774 account has been compromised, contact our support team immediately and change your password right away.

6. Cookies & Tracking Technologies

UG774 uses cookies and similar tracking technologies to improve your experience on the platform. Here's a breakdown of what we use:

  • Essential cookies: These are necessary for the platform to function — things like keeping you logged in and maintaining your session securely.
  • Functional cookies: These remember your preferences, such as language settings or last-visited game category, so you don't have to reset them every visit.
  • Analytics cookies: Used to understand how players navigate the site — which pages are most popular, where users encounter issues, and how we can improve overall flow.
  • Security cookies: Help us detect suspicious activity, such as login attempts from unfamiliar devices or locations.

Most browsers allow you to manage or disable cookies through their settings. Note that disabling essential cookies may affect your ability to use certain features of UG774. We do not use cookies to serve third-party advertising.

7. Data Retention

We retain your personal data for as long as your account is active or as long as necessary to fulfil the purposes described in this policy. Specifically:

  • Account data is kept for the duration of your active membership with UG774 and for a reasonable period after account closure, as required for legal or compliance purposes.
  • Financial transaction records are retained in accordance with applicable Philippine record-keeping regulations.
  • KYC documents are held for the period required to satisfy identity verification and anti-money-laundering obligations.
  • Support and communication records may be retained for quality assurance and dispute resolution purposes.

Once data is no longer needed and there is no legal obligation to retain it, we securely delete or anonymise it. You can request information about our retention schedules by contacting our support team.

8. Your Rights Over Your Data

As a user of UG774, you have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct inaccurate or incomplete information in your profile.
  • Deletion: Request that we delete your personal data, subject to our legal retention obligations.
  • Restriction: Ask us to limit how we use your data in certain circumstances.
  • Objection: Object to our processing of your data where we rely on legitimate interest as our legal basis.
  • Portability: Request your data in a structured, machine-readable format where applicable.

To exercise any of these rights, reach out to our support team. We'll respond within a reasonable timeframe, typically within 30 days. Note that some requests may be subject to identity verification before we act on them, to protect your account from unauthorised access.

9. Protection of Minors

UG774 is strictly an adult platform. Registration and access are limited to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21.

As part of our KYC process, we verify the age of all users before granting full account access. If we discover that a user has provided false information to bypass our age verification, their account will be permanently suspended and any associated funds may be forfeited.

If you believe a minor may have gained access to UG774, please contact us immediately so we can investigate and take appropriate action. Protecting young people from gambling exposure is a responsibility we take seriously.

10. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, our data practices, or your personal data, you can reach our support team directly.

We aim to respond to all data-related inquiries within a reasonable timeframe. For account-specific issues, please have your registered email address ready for identity verification purposes.

You can also find more information on related topics through the following pages:

  • Terms & Conditions — the full rules governing your use of UG774
  • Responsible Gaming — tools and resources to help you stay in control
  • FAQ — answers to common questions about accounts, payments, and games

We may update this Privacy Policy from time to time. When we do, the effective date at the top of this page will be revised. Significant changes will be communicated to registered users by email or via a notice on the platform.